The Norton Medical Practice http://www.nortonmedicalpractice.co.uk 9 Whittington Road, Norton, Stourbridge, DY8 3DB Mon, 15 Apr 2013 13:20:12 +0000 en-US hourly 1 Patient Satisfaction Survey 2013 http://www.nortonmedicalpractice.co.uk/2013/03/28/patient-satisfaction-survey-2013/ http://www.nortonmedicalpractice.co.uk/2013/03/28/patient-satisfaction-survey-2013/#comments Thu, 28 Mar 2013 14:57:08 +0000 nortonmedicalpractice http://www.gpwebsolutions-host.co.uk/3541/?p=442 …
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]]> Our latest Patient Survery Results are now available to view online. If you would like to take part in the survery next year please leave your name and a contact number at reception and we will get in touch when the next survey is due.

Date of Survey: Tuesday 26th February 2013
Patients Surveyed: 78
Responses Received: 55     (70.51%)
Access to a Doctor or Nurse
No experience
Poor
Fair
Good
VeryGood
Excellent
1.     Speed at which the telephone is answered.
0
18
12
8
14
3
2.     Speed at which the telephone is answered if call was transferred
36
3
11
4
1
0
3.     Length of time you had to wait for an appointment
0
18
8
18
5
6
4.     Convenience of day and time of your appointment
0
5
8
12
25
5
5.     Availability to see the Doctor of your choice
0
0
2
17
25
11
6.     Length of time waiting to check in with Reception
0
4
11
7
11
22
7.     Length of time waiting to see the Doctor or Nurse
0
1
7
22
18
7
8.     Opportunity of speaking to a Doctor or Nurse on the telephone when necessary
18
0
0
8
5
24
9.     Opportunity of obtaining a home visit when necessary
51
0
0
0
1
3
10. Level of satisfaction with the out of hours service
42
3
4
4
0
1
Obtaining a repeat prescription
 
No experience
Poor
Fair
Good
VeryGood
Excellent
11. Prescription ready on time
3
1
0
24
6
18
12. Prescription correctly issued
3
0
0
15
5
24
13. Handling of any queries
0
2
7
21
5
12
Obtaining test results
 
No experience
Poor
Fair
Good
VeryGood
Excellent
14. Advised when to contact us for your results?
14
4
1
16
2
7
15. Availability of results when you contacted us
14
1
6
12
1
10
16. Level of satisfaction with the amount of information provided
13
0
7
11
2
10
17. Level of satisfaction with the manner in which the result was given
13
0
1
3
7
19
  
About the staff
 
No experience
Poor
Fair
Good
VeryGood
Excellent
18. The information provided by the Reception staff
0
2
5
9
12
15
19. The helpfulness of the Reception staff
0
1
3
5
7
22
20. The information provided by other staff
26
0
0
0
6
4
21. The helpfulness of other staff
19
1
0
4
2
10
Confidentiality
 
No experience
Poor
Fair
Good
VeryGood
Excellent
22. How well does the practice inform you about the use of your personnel information?
12
0
5
8
7
1
23. How would you rate the security of patient’s information at the practice?
0
0
0
16
7
9
And finally 
No experience
Poor
Fair
Good
VeryGood
Excellent
24. My overall satisfaction with this Practice
0
1
3
3
3
17
AGE
 0-4
5-16
17-24
25-34
35-44
45-54
55-64
65-74
75-84
85-89
90+
0
0
0
5
2
2
9
8
1
0
0
GENDER
 Male
Female
16
11
YEARS ATTENDING PRACTICE
 Less then 12 Months
1 to 2 Years
2 to 4 Years
5 to 9 Years
10 Years +
2
8
3
3
11
]]> http://www.nortonmedicalpractice.co.uk/2013/03/28/patient-satisfaction-survey-2013/feed/ 0 Merry Christmas! http://www.nortonmedicalpractice.co.uk/2012/12/21/merry-christmas/ http://www.nortonmedicalpractice.co.uk/2012/12/21/merry-christmas/#comments Fri, 21 Dec 2012 11:28:51 +0000 nortonmedicalpractice http://www.gpwebsolutions-host.co.uk/3541/?p=407 On behalf of all the Doctors and Staff at the Norton Medical Practice we would like to wish everyone a Very Merry Christmas and a Happy New Year.

]]> http://www.nortonmedicalpractice.co.uk/2012/12/21/merry-christmas/feed/ 0 Christmas & New Year Opening Hours http://www.nortonmedicalpractice.co.uk/2012/12/21/christmas-new-year-opening-hours/ http://www.nortonmedicalpractice.co.uk/2012/12/21/christmas-new-year-opening-hours/#comments Fri, 21 Dec 2012 11:25:42 +0000 nortonmedicalpractice http://www.gpwebsolutions-host.co.uk/3541/?p=405 …
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]]> Christmas and New Year Opening Hours

Our Christmas and New Year Opening Hours are now up on the website. We are closed on Christmas Day, Boxing Day and New Years Day only. On Christmas Eve and New Years Eve we will be closing at 5pm. All other days are normal operating hours.

]]> http://www.nortonmedicalpractice.co.uk/2012/12/21/christmas-new-year-opening-hours/feed/ 0 Seasonal Flu – Book your appointment now http://www.nortonmedicalpractice.co.uk/2012/09/24/flu-clinic-times/ http://www.nortonmedicalpractice.co.uk/2012/09/24/flu-clinic-times/#comments Mon, 24 Sep 2012 13:47:18 +0000 nortonmedicalpractice http://www.gpwebsolutions-host.co.uk/3541/?p=385 …
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]]> The surgery has received its first batch of flu vaccine and can now confirm clinic dates for 2012. A list of all our Flu Clinics are available on the home page of our website.

Please call the surgery on 01384 393120 or come in and speak to a receptionist to book your appointment.

]]> http://www.nortonmedicalpractice.co.uk/2012/09/24/flu-clinic-times/feed/ 0 New Website Launched! http://www.nortonmedicalpractice.co.uk/2012/02/08/new-website-launched/ http://www.nortonmedicalpractice.co.uk/2012/02/08/new-website-launched/#comments Wed, 08 Feb 2012 14:17:35 +0000 nortonmedicalpractice http://www.nortonmedicalpractice.co.uk/?p=328 …
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]]> Our new website is up and running! We hope you like it. The new design should make viewing and navigating throughout the site a lot easier. If you have any suggestions on how to make it even better please get in touch.

]]> http://www.nortonmedicalpractice.co.uk/2012/02/08/new-website-launched/feed/ 0