How Do I Register As A Patient?
To register you will need to call into Reception to collect a registration form for each member of your family. We have a designated Practice area and we accept patients from within these boundaries.On completion, please return the forms to Reception so we can pass it onto the Doctors for checking.
Please allow up to 7 days for registering. If you are on a lot of medication or have any chronic diseases you may be asked to come in for a checkup prior to fully registering.
How Do I Make An Appointment?
You can make an appointment in person, by telephone and online.
You will be offered a time with the first available doctor. You are welcome to see your preferred doctor but you may have to wait longer. It is always helpful if you can be flexible about whom you see as your preferred doctor may not always be available. All of the doctors will have access to your medical records.
How Do I Cancel An Appointment?
If you no longer need your appointment, let us know by popping into the Practice or contacting us on 01384 393120. You can even cancel appointments online if you are registered for our online service.
How Do I Order Repeat Prescriptions?
You can order repeat prescriptions online or at reception.
When ordering your repeat prescriptions please use the tear off slip attached to your previous prescription. Tick the items that you require. If you tick no boxes you will receive no treatment. Please provide full details of prescriptions required and always allow 2 working days (excluding weekends and bank holidays) for the prescription to be issued.
You may collect your prescription from the practice or ask a local chemist to collect it from us. If you require a prescription to be posted you must enclose a stamped addressed envelope. It is important that treatment is regularly monitored and from time to time you will be asked to see a doctor or nurse to have your case reviewed.
IT IS YOUR RESPONSIBILITY TO ENSURE YOU ORDER YOUR REPEAT MEDICATION IN TIME, BEFORE YOU RUN OUT
How Do I Book A Home Visit?
If you are too ill to attend surgery, you may request a doctor to call. The doctor may phone you back and ask you to attend surgery if this appears more appropriate for your condition. We appreciate that illness cannot be timed but for non-urgent home visits please telephone before 10.30am so that visits can be planned.
If the problem is urgent please make this clear to the receptionist and you will be dealt with immediately. Please consider requests for home visits carefully. It is much easier for the doctor to see and examine you in surgery. Remember that in the time it takes to do one visit the doctor could see three or four people at surgery. If you are unsure whether you need a visit we are happy to advise you. Home visits are usually restricted to the terminally ill, the elderly, housebound patients and those who are seriously ill.
How Do I Obtain Test Results?
As results come back to the surgery the doctors look at them. This usually takes about a week from them being sent off but may take longer depending on the test.
Please phone for results between 11.00am – 12 noon or 2.00 – 3.00pm.
Due to Confidentiality we are only able to give results to patients themselves not their representative.
Average time taken for test results to reach the Practice:
|Blood Tests||3 – 4 days|
|Special blood tests||8 – 10 days|
|X – Ray results||10 – 14 days|
|Cervical Smears||10 – 12 days|
|Faeces||Up to 2 weeks|
|ECG||3 – 4 weeks|