Sign inOur latest Patient Survery Results are now available to view online. If you would like to take part in the survery next year please leave your name and a contact number at reception and we will get in touch when the next survey is due.
Date of Survey: Tuesday 26th February 2013
Patients Surveyed: 78
Responses Received: 55 (70.51%)
Access to a Doctor or Nurse |
No experience |
Poor |
Fair |
Good |
VeryGood |
Excellent |
1. Speed at which the telephone is answered. |
0 |
18 |
12 |
8 |
14 |
3 |
2. Speed at which the telephone is answered if call was transferred |
36 |
3 |
11 |
4 |
1 |
0 |
3. Length of time you had to wait for an appointment |
0 |
18 |
8 |
18 |
5 |
6 |
4. Convenience of day and time of your appointment |
0 |
5 |
8 |
12 |
25 |
5 |
5. Availability to see the Doctor of your choice |
0 |
0 |
2 |
17 |
25 |
11 |
6. Length of time waiting to check in with Reception |
0 |
4 |
11 |
7 |
11 |
22 |
7. Length of time waiting to see the Doctor or Nurse |
0 |
1 |
7 |
22 |
18 |
7 |
8. Opportunity of speaking to a Doctor or Nurse on the telephone when necessary |
18 |
0 |
0 |
8 |
5 |
24 |
9. Opportunity of obtaining a home visit when necessary |
51 |
0 |
0 |
0 |
1 |
3 |
10. Level of satisfaction with the out of hours service |
42 |
3 |
4 |
4 |
0 |
1 |
Obtaining a repeat prescription |
No experience |
Poor |
Fair |
Good |
VeryGood |
Excellent |
11. Prescription ready on time |
3 |
1 |
0 |
24 |
6 |
18 |
12. Prescription correctly issued |
3 |
0 |
0 |
15 |
5 |
24 |
13. Handling of any queries |
0 |
2 |
7 |
21 |
5 |
12 |
Obtaining test results |
No experience |
Poor |
Fair |
Good |
VeryGood |
Excellent |
14. Advised when to contact us for your results? |
14 |
4 |
1 |
16 |
2 |
7 |
15. Availability of results when you contacted us |
14 |
1 |
6 |
12 |
1 |
10 |
16. Level of satisfaction with the amount of information provided |
13 |
0 |
7 |
11 |
2 |
10 |
17. Level of satisfaction with the manner in which the result was given |
13 |
0 |
1 |
3 |
7 |
19 |
|
|
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About the staff |
No experience |
Poor |
Fair |
Good |
VeryGood |
Excellent |
18. The information provided by the Reception staff |
0 |
2 |
5 |
9 |
12 |
15 |
19. The helpfulness of the Reception staff |
0 |
1 |
3 |
5 |
7 |
22 |
20. The information provided by other staff |
26 |
0 |
0 |
0 |
6 |
4 |
21. The helpfulness of other staff |
19 |
1 |
0 |
4 |
2 |
10 |
Confidentiality |
No experience |
Poor |
Fair |
Good |
VeryGood |
Excellent |
22. How well does the practice inform you about the use of your personnel information? |
12 |
0 |
5 |
8 |
7 |
1 |
23. How would you rate the security of patient’s information at the practice? |
0 |
0 |
0 |
16 |
7 |
9 |
And finally |
No experience |
Poor |
Fair |
Good |
VeryGood |
Excellent |
24. My overall satisfaction with this Practice |
0 |
1 |
3 |
3 |
3 |
17 |
AGE
0-4 |
5-16 |
17-24 |
25-34 |
35-44 |
45-54 |
55-64 |
65-74 |
75-84 |
85-89 |
90+ |
0 |
0 |
0 |
5 |
2 |
2 |
9 |
8 |
1 |
0 |
0 |
GENDER
Male |
Female |
16 |
11 |
YEARS ATTENDING PRACTICE
Less then 12 Months |
1 to 2 Years |
2 to 4 Years |
5 to 9 Years |
10 Years + |
2 |
8 |
3 |
3 |
11 |
